We care that you are happy with what you buy at Para-Cord. If a product did not meet your expectations, or something went wrong with it, use our simple return or complaint process.
Report
Fill in the online return or complaint form.
Pack the item
Protect the item and include the required details.
Send it back
Post the parcel to our address or use a convenient return label.
Decision and refund
Once the parcel arrives we check the report. For a return, the money goes back quickly, as stated in the terms.
You have 14 days to return without giving a reason.
If a product did not meet your expectations, you can return it within 14 days of receiving the parcel. Simple and convenient.
If the product is faulty — we will help.
If you received a faulty product, or a problem appeared while using it, file a complaint. We handle it according to consumer law.
Good to know
Return deadline
You have 14 days from receiving the parcel to report a return.
Return address
Para-Cord
ul. Leśna 12
43-300 Bielsko-Biała, Poland
Report status
You can check it in your account, under “My orders”.
Questions?
Our team is happy to help. Write to us: test@semafi.pl or call: +48 123 456 789
Frequently asked questions
14 days from receiving the parcel. What counts is the date of the report, not the date you post it back.
For a return without giving a reason, the buyer pays. For an accepted complaint, we do.
We answer within 14 days of receiving the report at the latest. Usually much sooner.
Within 14 days of the returned parcel reaching us, using the same method the payment came from.
Yes. Report a return and place a new order — that is the fastest way, as you do not wait for an exchange to be processed.
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